They are internal credits that allow you to book stays in other homes within the Vivla community. They are not money — they represent access.
They are internal credits that allow you to book stays in other homes within the Vivla community. They are not money — they represent access.
By sharing weeks from your home.
That week doesn’t count toward loyalty rewards.
Their value depends on the property’s location, category, booking lead time, and season.
Yes. Each Key lasts 24 months, but we’ll notify you ahead of time (90, 30, and 7 days). You also have a one-time 12-month extension to avoid losing them.
No. They cannot be converted into cash or transferred to other owners. They are a symbolic system of access and balance within the community.
In your Vivla app. You’ll always see your Key wallet. When browsing the exchange pool, you’ll see the cost of each stay in Keys and have a clear record of all your movements — like a personal travel bank.
No.
You can earn more by listing additional weeks for exchange.
In your app: go to Calendar → select the week → mark it as “Exchange.”
Yes, as long as it hasn’t been booked and was listed in low season or less than 9 months in advance.
You can’t withdraw it — those Keys are already active.
When you list a week that matches another owner’s listed week on the same dates, both of you receive a notification to see if you’d like to book each other’s homes.
Always verified Vivla members and their guests.
Yes, to your partner or adult child — just notify us in advance.
Yes. All reservations are covered by our included protection against damages.
After each exchange, your property is inspected. If you notice anything additional, report it and we’ll activate the claim process.
You’ll recover your Keys only if your week is rebooked by another owner.
The Keys are already in your wallet and will never be withdrawn.
If your friend joins Vivla by purchasing a share, you receive 2 extra Keys.
You have 24 months to use them plus a one-time 12-month extension. We’ll always remind you in advance.
Your balance is frozen, and you can use your remaining Keys on experiences before you leave.
Our Guest Experience team will help you find options so you can make the most of your Keys.
The system stays balanced — Keys are created only when someone lists a real week. This prevents inflation and ensures homes are always available.
No. Keys have no monetary equivalent. If you want more, simply list new weeks for exchange.
You decide how many weeks to share each year. Your Keys and travel opportunities depend on that contribution.
You can combine Keys from several weeks or choose shorter stays to reach premium homes.
No maximum limit — just remember each Key has a 24-month lifespan.
It’s based on your home’s value and the season you share it. Premium homes in top locations and high season generate more Keys; smaller homes or low-season weeks generate fewer.
The value of your Keys reflects what you’d earn renting your home — but often even more, since you avoid platform fees and commissions. Every week you share opens the door to hundreds of homes in the community.